Last updated: October 19, 2026
We grow every tray in Windsor and harvest it fresh for your order. Because microgreens are fresh, perishable food, here is how we handle problems, cancellations and changes.
Our freshness promise
If your greens arrive damaged or not fresh, let us know within 24 hours of delivery or pickup and send a photo. We will give you store credit for the affected item, to use on your next order.
We are not able to offer refunds for change of mind, because fresh food cannot be resold.
Cancelling or changing an order
- You can cancel or change a one-time order for free up to 48 hours before your chosen delivery or pickup day.
- Within 48 hours of your delivery or pickup day, your greens are already being harvested for you, so the order cannot be cancelled.
- To cancel or change an order, contact us using the details below.
Weekly Box
- You can cancel your Weekly Box anytime from My Account. Cancelling stops future weekly charges.
- To skip or pause a week, text us at least 48 hours before your delivery or pickup day.
- Weekly payments already taken for a box that is being harvested are not refundable, but our freshness promise above still applies.
Missed deliveries and pickups
If we cannot reach you on your delivery day, or a pickup is not collected, we will text you to arrange another time. Orders that cannot be delivered or collected because of incorrect details or no response are not eligible for credit.
Questions
Call or text (437) 679-0907 or email contact@localmicrogreens.ca.